Heynow is more than a chatbot — it's a full support system that checks its own answers, knows when to bring in a human, and gets smarter about your business over time.
Most AI chatbots will confidently make things up. Heynow won't. After the AI drafts a reply, an independent verification pass checks every factual claim against your actual knowledge base before it ever reaches your customer.
Behind every answer is a two-stage search: meaning-based vector search finds articles that match intent, traditional keyword search catches exact terms and product codes, and a dedicated re-ranking model sorts it all by true relevance before the AI sees it.
Some conversations need a human touch, not a better answer. Heynow tracks sentiment across the conversation — two frustrated messages in a row trigger an automatic hand-off, even if the AI could technically keep answering.
When a new visitor asks something close to a question already answered, Heynow can reply instantly instead of thinking it through from scratch — with no drop in accuracy.
No add-ons, no hidden tiers — every plan gets the full platform.
Set how long conversation data is kept, per client — and let any visitor request full erasure of their own data at any time.
Every AI reply can be rated by visitors. A thumbs-down automatically flags which article needs improving — so quality gets better over time, not just once.
Replies automatically in whatever language a visitor writes in, and search adapts to match — no configuration required.
Every escalation becomes a trackable task with notes and a full history — nothing falls through the cracks between chat and follow-up.
Invite teammates with exactly the access they need. Billing and team management stay owner-only, always — no exceptions.
Run two versions of your AI's instructions side-by-side on live traffic and see which performs better before rolling out to everyone.
Save a library of question-and-answer test cases and re-run them any time you edit your content — catch a broken answer before a customer does.
An automatic check flags when two articles in your knowledge base say conflicting things, before they confuse your AI or your customers.
Answer a short AI interview, upload documents you already have, import from your website, or write articles yourself — mix and match freely.
The AI quietly factors in which page a visitor is on to interpret vague questions correctly — invisible to the visitor, powerful for accuracy.
Your widget install snippet is ready from the moment you sign up — start collecting real conversations while you finish building your knowledge base.
South African clients pay in Rand via PayFast; international clients pay in USD via Lemon Squeezy — same platform, no friction either way.
Simple questions are automatically routed to a faster model behind the scenes, so response times stay quick without sacrificing accuracy on harder questions.