Last updated: 3 June 2026
This Refund Policy applies to all subscriptions purchased through Heynow, a product of Biz Hero (Pty) Ltd, a company incorporated in the Republic of South Africa. By subscribing to any Heynow plan you agree to the terms set out in this policy.
We want you to be satisfied with your subscription. If you have a concern about a charge, please contact us at support@heynow.tech before initiating a dispute with your payment provider.
Heynow subscriptions are billed monthly on the date you first subscribed. Your subscription grants access to the platform features for the entire billing period paid, regardless of how much the service is used during that period.
Payments are processed by:
Biz Hero (Pty) Ltd does not store your card or banking details. All payment information is handled securely by the respective payment processor.
If you are a consumer located in the European Union, European Economic Area, or United Kingdom, you have a statutory right to withdraw from your subscription agreement within 14 days of purchase, for any reason, and receive a full refund.
Important: Because Heynow is a digital service that begins immediately upon subscription, you may be asked to expressly acknowledge that starting the service before the 14-day withdrawal period expires means you waive your right of withdrawal once the service has commenced. If you have not yet used the service, the full 14-day right applies.
International payments are processed by Lemon Squeezy, who acts as the Merchant of Record for your purchase. Lemon Squeezy's buyer protections also apply to your transaction. To exercise your right of withdrawal, contact us at support@heynow.tech within 14 days of your purchase date.
Nothing in this Refund Policy limits or excludes any rights or remedies you may have under mandatory consumer law in your territory of purchase.
We do not offer refunds for partial billing periods. When you cancel your subscription, you will retain full access to all paid features until the end of the current billing period. No further charges will be made after cancellation takes effect.
Example: if you subscribed on the 1st of the month and cancel on the 15th, you will continue to have access until the end of that month. No refund is issued for the unused portion.
Where a free trial is offered, no credit card or payment details are required to start. You have full access to the plan's features for the duration of the trial at no cost.
When the trial period ends your account is not automatically charged — there is nothing to cancel or opt out of. To continue using Heynow after your trial you simply subscribe to a paid plan from Portal → Billing. If you choose not to subscribe, your widget will stop responding to new visitor messages when the trial expires.
Free trials are offered once per account and cannot be restarted.
If you believe you have been charged incorrectly — for example, you were billed after cancellation, charged twice for the same period, or charged an incorrect amount — please contact us within 30 days of the charge at support@heynow.tech with:
We will investigate and, where a billing error is confirmed, issue a full refund of the incorrect charge within 5–7 business days to the original payment method.
If you are unhappy with the Heynow service for any reason, please contact our support team at support@heynow.tech before cancelling. We take all feedback seriously and will work with you to understand and resolve your concern.
Where a client raises a genuine service quality issue within 14 days of their first paid charge, we will review the matter on a case-by-case basis. At our discretion we may offer a goodwill credit applied to a future billing period or, in exceptional circumstances, a partial or full refund of the most recent charge.
This goodwill consideration does not apply to:
We are committed to your success on the platform. If something is not working as you expected, please reach out — we would rather resolve the issue than lose a customer.
We strive for high availability but do not guarantee uninterrupted service. In the event of a significant and prolonged service outage that is directly attributable to our infrastructure (not third-party services or planned maintenance), we will consider pro-rata credits at our discretion. Such credits will be applied to future billing periods and are not redeemable for cash.
If you initiate a chargeback or payment dispute with your bank or card issuer without first contacting us, we reserve the right to suspend your account pending resolution of the dispute. We strongly encourage you to reach out to our support team first — most billing concerns can be resolved quickly and amicably without involving your payment provider.
You can cancel your subscription at any time from your portal at Portal → Billing → Cancel Subscription. No cancellation fee applies. Cancellation takes effect at the end of your current billing period.
After cancellation your account remains active until the period ends, after which your widget will stop responding to new visitor messages until you resubscribe.
For any questions about this Refund Policy or a specific charge, please contact us:
Biz Hero (Pty) Ltd
Website: bizhero.tech
Email: support@heynow.tech